1. Q: What is normally included in commercial cleaning services?
    A: Our goal is to provide the level of service you need and desire that fits your budget for your facility. Literally, we can provide almost any level of service from very basic, fundamental services, to detailed and extensive services. Assessing your needs based on information you provide is a crucial part of the process of contracting cleaning maintenance services.

2. Q: Do you subcontract your services to others?
    A: NO. Our basic services are never subcontracted to anyone. Unfortunately, many others in our industry place customers at unnecessary risk by exposing them to this illegal practice of misclassifying employees as subcontractors. We use only bonafide employees!

3. Q: Do you perform background checks on employees?
    A. YES ! We obtain written releases from applicants before hiring and assignment, to check their police records and employment history. This is good business for everyone concerned!

4. Q: Have you experienced thefts or behavior problems with your employees on job locations?
    A: We are extremely proud to say that because of our centralized and tightly controlled hiring process, we have never experienced a single instance of theft, formal or informal accusation, conviction, or reimbursed anyone for an act of dishonesty on the part of any of our employees. Furthermore - we have never had any incident involving illegal, criminal, or especially poor behavior of any sort.
        
5. Q: Why are there such big differences in the prices among janitorial companies?
    A: Excellent question! But there are several reasons for the differences; 1) It is simple and inexpensive to start a janitorial service business. For that reason, many people try to enter the field without knowing all that is involved after the business is up and running. Pricing services for many of these newcomers is often "hit and miss" causing themselves numerous problems and difficulties. Later these companies that have problems will often over-compensate on subsequent pricing hoping to avoid their previous mistakes.

         2) Franchise companies, which are not really in the cleaning business at all, but rather in the business of selling franchises to would-be entrepreneurs, cause many problems. Often the franchisee is left with little more than working a part time job with little hope of doing more in the future.The franchisee has little or no control over their contracts and must pay fees and other costs to the franchisor, in addition to other taxes, insurance and overhead.

         In 1994, the nation's two largest cleaning franchise companies - JaniKing and Coverall - each paid $100,000 to the Federal Trade Commission for failing to provide franchisees legally required information about their purchases - information that is considered crucial for making an informed decision about a franchise purchase. The FTC has since issued warnings specifically aimed at the franchise cleaning industry: http://www.ftc.gov/bcp/edu/pubs/consumer/invest/inv15.shtm

        3) Franchises and/ or others who operate unethically or illegally typically underprice their services since they don't have to actually suffer the direct consequences of their pricing strategy - instead making their money "off the top". It's the poor franchisee or illegal subcontractor who suffers trying to make a reasonable wage from the predicament.

        4) Some very large corporate cleaning companies offer very competitive pricing on larger facilities and look to capitalize on minimum-wage workers in poor areas or neighborhoods. The heavy toll in this case is on the supervisory and management staff who absorb the results of high turnover and poorly qualified and under-trained workers. It is a strategy that benefits the bottom line while boosting sales volume.
       
        There are other factors, but these above are the major factors in the industry.


6. Q: Are employees assigned to one location, rotated, or changed frequently?
    A: We believe that a stable employee assigned to one location is more likely to perform consistently. This is always our goal on any job location. However, as in all dealings with individuals, sometimes circumstances change and require staff changes in order to protect overall job performance.

         Sometimes this happens due to  1) changes in employee performance  2) changes in customer requirements  3) changes in the customer's facility  4) personal situation of the employee 5) Employee's need for change of assignment after a length of time at one assignment 6) interpersonal difficulties within the members of the cleaning staff  7) medical problems that interfere with attendance 8) any circumstance that affects employee performance. The customer should know that our goal is always geared toward job performance and stability.

8. Q:How much of a typical cleaning dollar is profit?
    A: According to industry information, the typical legally-operated cleaning company profits between 5% and 10% after all costs and overhead are paid. Some very large corporate operations function on as little as 2-3%, but these are the exception in the industry.

9. Q:What about insurance coverage?
    A: We are covered by Two Million in liability coverage. Any legally-operated contractor should provide you with proof of liability insurance. We are pleased to provide you proof of this coverage on request.
 
10. Q:What about supervision - are staff supervised on the job?
    A: Yes, however, it is not practical, productive, or affordable to supervise a worker continuously. While regular supervision is critical in our industry for proper performance, employee screening, selection, and training minimizes the need for continuous supervision. However, regular and routine supervision is essential! Quality control inspections performed by supervisors assure completion of the job according to specifications.

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